Terms of Service

Last updated: January 21, 2025

1. Terms Acceptance

Welcome to the services provided by Edesoft (Shanghai) Intelligent Technology Co., Ltd. (hereinafter referred to as 'Edesoft', 'we' or 'the company'). By accessing and using our website or services, you agree to comply with the following terms of service. If you do not agree to these terms, please do not use our services.

2. Service Description

Edesoft specializes in providing the following services:

• AI integration system development and deployment
• Enterprise-level intelligent solution customization
• ChatGPT, Gemini, HiAgent and other AI platform integration
• Custom software development
• Mobile application development
• Technical consulting and support services

3. User Responsibilities

When using our services, you promise to:

• Provide accurate and complete information
• Not engage in any illegal, harmful or unethical activities
• Not infringe on others' intellectual property or other rights
• Not intentionally spread malware or viruses
• Comply with all applicable laws and regulations

4. Intellectual Property

Our website, services, software code, designs, trademarks, patents, and all related content are protected by intellectual property laws. Without our explicit written consent, you may not copy, modify, distribute, or otherwise use these materials.

5. Project Delivery and Acceptance

5.1 Project Scope

The specific scope, deliverables, timeline, and fees for each project will be detailed in separate project contracts or statements of work.

5.2 Delivery Time

We will strive to deliver projects according to the agreed timeline. However, delivery times may be adjusted due to client requirement changes, third-party dependencies, or force majeure factors.

6. Payment Terms

Unless otherwise agreed, our payment terms are as follows:

• 30% advance payment upon project initiation
• 40% payment at project midpoint
• Remaining 30% payment after project completion and acceptance
• Late payments will incur a daily penalty of 0.05%

7. Warranty and Support

We provide the following warranty for delivered software products:

• 3 months free defect repair after delivery
• 1 year limited technical support
• Free functional bug fixes during warranty period
• New feature development and major modifications will be charged separately

8. Disclaimer

To the maximum extent permitted by law, our services are provided 'as is' without any express or implied warranties. We do not guarantee that the services will be uninterrupted, error-free, or meet specific requirements.

9. Limitation of Liability

Under no circumstances shall we be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services. Our total liability shall not exceed the fees you paid for the relevant services.

10. Dispute Resolution

Any disputes arising from these terms shall first be resolved through amicable negotiation between the parties. If negotiation fails, the dispute shall be submitted to the Shanghai International Economic and Trade Arbitration Commission for arbitration in accordance with its arbitration rules.

11. Contact Information

If you have any questions about these terms of service, please contact us through the following methods: